Your questions answered
Are international deliveries going ahead during the pandemic?
International deliveries are experiencing delays at moment, but where possible we are still delivering subscriptions outside of the United Kingdom. However, our couriers have halted deliveries to some countries, and as a result we've had to pause those subscriptions until deliveries can resume. If you have any questions at all about your subscription, please do get in touch by sending an email to: firstname.lastname@example.org.
Here is the current list of affected destinations where subscriptions are currently paused:
Bosnia and Herzegovina
Papua New Guinea
Trinidad and Tobago
Turks and Caicos Islands
Where are digital vouchers sent?
The digital vouchers are sent directly to the purchaser once payment has been completed. This means they can forward it on to the right person at the right time, and we aren't ruining surprises by automatically emailing something before it should arrive.
As a note, we send digital vouchers to everyone who purchases a reading subscription, so even if you have requested a physical voucher as well, a digital copy will arrive in your inbox with your order confirmation.
I’d like to give a Reading Subscription as a gift. What details will I need to give you?
At the time of purchase we’ll just need your name, your recipient’s name and, in order to price the subscription correctly, the country to which the books will be sent.
You don’t need to give us any information about the recipient’s reading tastes or delivery information – they’ll get in touch with us to complete a questionnaire about that (and to tell us the full address to which we should send the books) once you’ve given them their voucher.
I’ve received a Reading Subscription. How do you choose books to suit my reading tastes?
On our Mr B’s Reading Subscription voucher we ask you to get in touch with us to answer a few questions about your reading tastes and preferences. There's an online questionnaire that you can complete, or we can talk you through it by phone or in the shop.Using the answers to these questions we build a picture of the kind of books you enjoy and identify which of our team is best suited to be your “bibliotherapist”.
That bibliotherapist will then review your questionnaire responses, and any feedback we’ve received from you, each month and will pick titles for you based on this. We aim to stay in touch with you throughout the subscription and ask you to let us know how you’re getting on with the books, so that we can continue to tailor our choices to your tastes.
I've received a Reading Subscription but I'm having trouble accessing the questionnaire
If you've received a Reading Subscription and want to get it up and running, please click here to complete your questionnaire: subs.mrbsemporium.com/questionnaire. You'll need to voucher number to-hand.
If you are still having difficulties please send us an email to email@example.com to receive a direct link to the subscriber-only questionnaire page.
When will I receive my books?
Once you have completed your Reading Subscription questionnaire, your book will arrive around the beginning of the following month, with the exception of January (when we assume you’ll still be reading your Christmas books). Deliveries are much slower in the current climate, so please bear with us. If you haven't have anything by the middle of the month, do email us and we'll track down your book.
What happens if I’ve already read the book that you send me?
We offer a teaser service which means that we can email you (or a friend/partner) in advance with a clue about the book that we’ve chosen for you (usually the author’s name) to avoid you receiving anything you’ve already read. We also try our best to pick new or unusual books that we think you might not have come across before. However, if you do receive a book that you’ve already read please let us know and then you’re welcome to return it to us and we’ll send out a replacement.
What if my book tastes or contact details have changed since the questionnaire?
If you would like to update your preferences or change anything about the kind of books that we send you please just give us a call or send us an email. Similarly, if you need to change the address to which we're sending the books then do let us know as soon as possible so that we don't have any books going astray.