Your questions answered
In light of Covid-19 are you still hosting Reading Spas and can I still buy one?
We are now hosting Reading Spas once again with social distancing and other safety measures in place. When booking in your Reading Spa we’ll update you on all of those measures. We have temporarily stopped selling Reading Spas whilst we focus on rebooking all of the Reading Spas postponed during the Covid-19 pandemic and booking-in any existing Reading Spa holders who had not yet had the opportunity of using their gift. We hope to recommence selling Reading Spas very soon.
I am buying a Reading Spa as a gift, do I need to book an appointment at the same time?
No, when you're buying a Reading Spa as a gift all we need from you is your name the recipient's name and any gift message. Your recipient can then book-in at their convenience and their voucher will have all the information they need.
Do I need to book my Reading Spa session in advance?
Yes, our Reading Spa sessions are available Monday – Friday, 9am – 6pm, but they are very popular and they do tend to get booked up a long way ahead; currently our Reading Spa sessions are currently booked up 9 months ahead. It's also worth noting that Fridays and half-term weeks often get booked up even further ahead. You can book by phone, email, contacting us through this website or by popping into the shop.
Can I have my Reading Spa on a weekend?
We don't offer Reading Spas on a weekend (or in the last few days before Christmas) because the shop floor is so busy that we can't guarantee the relaxing one-on-one experience that the Reading Spa is designed to give. Similarly there are a finite number of Reading Spas we can do each day because we're committed to making sure that all of our Reading Spa customers have a relaxing, informative and enjoyable time with us.
Will my voucher expire?
No. There’s nothing more frustrating than receiving a voucher with an expiry date on it, so none of our Reading Gifts are time-limited. So don’t worry if it takes you a little while to find space in your (or our) diary.
Do you offer Reading Spas for children?
Yes. We offer Reading Spas for all ages and love nothing more than helping a child find or expand his or her love of reading. The Reading Spas are the same price but a parent can of course sit in on the Reading Spa (if they're allowed) and we find hot chocolate tends to feature more strongly than coffee or tea during our “Junior” Reading Spas!
What information do I need to provide before arriving?
When you book-in your Mr B’s Reading Spa we’ll ask you for a brief description of your reading tastes (whether you prefer fiction or non-fiction and a couple of your favourite books or authors) so that we can match you with a member of our team.
Who will my Reading Spa be with?
Based on the information you provide when booking in, we’ll match you up on the day with the member of our team with the most compatible reading tastes and book knowledge. If you’re familiar with Mr B’s already then feel free to request your favourite bookseller. The rest of us promise not to be offended!
How long will it last?
Our Reading Spa sessions usually last around 90 minutes, but you’re welcome to spend as long as you like at Mr B’s afterwards.
I’ve lost my voucher can I still book my Reading Spa?
Yes, we keep a record of all of our Reading Gift purchasers and recipients so if you can’t track down your voucher just give us a call and we’ll sort it out.
What if I need to cancel my appointment?
If for some reason you can’t make it to a Reading Spa that you have booked in, please just let us know as soon as possible and we will postpone and fit you in at another time.
Can my friend and I have our Reading Spas together?
Yes, if you have similar reading tastes as a friend or relative you’re welcome to have your Reading Spas together. You’ll definitely need a voucher each though so that you can both take away plenty of books. If your tastes are really different we recommend booking separate sessions to get the most out of the experience.